Fedex say “we live to deliver!” BUT they want your money before they deliver! or else they will leave your package.

This post is about my pain in the ass!, my fedex experience as courier for the item that was sent to me from USA to the Philippines. I also hope that this post would serve as guide on how to avoid Fedex as your courier & how to handle the situation if it happens the same thing to you.

It was Dec. 21, 2009 when my item arrived early in the morning at NAIA Terminal. Then it was transferred right away to Cargohaus, inc. located at the lower ground of Bureau of Customs. I can track my item because of the tracking number that was provided to me by my sender. You can start tracking your item by going to http://www.fedex.com/ph/. If this is your first time to use fedex service you will think having a tracking number would make you feel relax & comfortable. On that day before the office hours ends, I make sure to call the fedex hotline 8558484. I talked to the CSR and she says to me that my item transaction was handled by Fedex agent Mr. Anthony Villanueva of Import department, and this guy will call me to further details and assistance. After that call I decided to just wait after 2 days.

By Dec. 23, 2009 there still no one calling on behalf of fedex, so I decided to call again the hotline. Then the CSR redirect me to import department direct line 8558450. After 2 hours of hanging on the phone & listening to different advertisement of fedex, someone pick-up the phone from that department. I asked for the person handled my transaction and the operator says he is out for lunch, take note during that time its already 2PM in the afternoon and how come he still out for lunch. After that call I tried to track the item on fedex website for the second time. I saw there the item went to Manila on Dec. 22 and went back to Cargohaus inc., Paranaque by Dec 23, 2009. During that time I’m afraid of what is going on to the item specially the succeeding days are 24th & 25th of December which is holiday.

Starting from 26th until 27th I always called the hotline of fedex but I always get the same answer that the item is still under the inspection of Bureau of Customs. I also checked fedex website to track my item and it always say that transaction is still delayed for no reason at all. During that time I’m upset what is going on because I still don’t get any call from fedex agent Mr. Anthony Villanueva. I now called one of my friend from Bureau of Customs to check and monitor if Fedex already submitted any document to process my item. Unfortunately my friend said the item is never been processed by fedex since its arrival Dec. 21st. I asked helped to my friend to do something to call the attention of Fedex and submit the papers to them. Where in fact its the job of fedex to submit it to customs.

By the 28th I called the fedex hotline and monitor the tracking number if there is update, I still get the same feedback. By 7pm I received from my friend a text message that fedex already filed the papers on that day and they already release the papers. My friend advice me to contact my fedex agent the next day to follow up to them and also to avoid the upcoming delay because of another holiday.

Since hotline of fedex, direct line & website tracking is a waste of time. The next day by the 29th I have decided to go to the cargogaus bldg., naia complex, brgy. vitalez, paranaque city. I personally went to Fedex office at the 2nd floor. At the lobby of import department I saw 3 persons already upset because of waiting to the personnel to went out. Behind the cabinet you will see 2 personnel busy where in if you carefully see what their doing, you will see their “friendster account”. At that moment I called their attention and say “EXCUSE ME! can you connect me to your friend Mr. Anthony Villanueva”, so they hurry up to assist me and they replied back that they don’t know that person. They also check the status of my tracking number on fedex Jurassic system and there you go still the same result!. They say transaction is still delayed and they put the blame to Bureau of Customs that its not yet being process. They suggest me to go to CSR office at the 3rd floor of the bldg.

When I was on the 3rd floor, I tried to looked for the name Mr. Anthony Villanueva and the girl replied back he is still out for lunch, this is the funniest & craziest part it was 2PM already at that time again the same reason when I called the last time. Its also confusing because on the hotline they say this agent belong to the import department. I tried to enter on that department. Basically, I notice that this area is like a call center setup so I concluded that when I’m calling 8558484 this department is the one answering my calls. I also discovered that their all busy with their facebook, yahoo messenger, friendster & etc. They didn’t even notice that I was already inside. So I directly talk to their team leader to ask where the heck is Mr. Anthony!. It seems based on his reaction that this guy is just a ghost and not for real.

I can say the analogy if I compare the situation to a game I’m now on the 2nd to the last stage. Immediately 3 person assist me right away before I start to get mad. The team leader check from the other fedex system the status of my item. There you go, it says that by 28th 6pm its already cleared, just like what my friend said to me. Then the process went smoothly after that and I completed my transaction & bring home my item successfully.

Conclusion:
1. Never believe to fedex hotline, they create story telling & ghost employee.
2. Never use fedex because their system is Jurrasic. Meaning to say never rely to their tracking number because its not connected to the updated system.
I also discovered that updating their website is delayed by 15hrs.
3. Never attempt to use their service I discovered that their not secure. When I get my item they didn’t even get any identification from me and it seems they just rely to the tracking number that you will provide to them. Just think about this if someone knows your tracking number and they stole your item/package & don’t expect to fin it anymore.
4. Never trust their computation they give you hidden charges. Based on the receipt it seems I paid twice for docs/stamps.
5. Don’t waste your time waiting, do something!.

Information:
Cargohaus, inc, formerly U-warehouse, inc
- this is where they stored your item or your package

address:
Cargogaus bldg., naia complex, brgy. vitalez, paranaque city
tel: 879-4301/ 4372

http://www.cargohaus.com

Fedex 2nd floor & 3rd floor, Cargogaus bldg., naia complex, brgy. vitalez, paranaque city

http://www.fedex.com/ph/

Fedex hotline: 8558484 Import Department: 8558450

Resources:

http://www.sulit.com.ph/index.php/view+topic/id/18855/Bad+Experience+with+FEDEX

http://www.complaintsboard.com/bycompany/fedex-a438/page/5